Question 1

When will my order be dispatched?

Accepted Answer

Orders will be dispatched within 1-2 business days upon receiving your order.

We use Royal Mail's Tracked 48 service.

Question 2

When will I receive my order?

Accepted Answer

We use Royal Mail's Tracked 48 service, which normally delivers the order within 2 business days after it is dispatched.

Question 3

What is your returns policy?

Accepted Answer

We accept returns if the item is still in the original unworn condition. However, the return postage costs will be at your expense.

Question 4

Do you ship outside of the UK?

Accepted Answer

We only ship within the UK at the moment.

Question 5

What is your privacy policy?

Accepted Answer

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
 
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
 
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
- To comply with any applicable laws and regulations.
- We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.    
If you don’t want us to process your data anymore, please contact us at ricebandits20@gmail.com.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
 
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at ricebandits20@gmail.com.

Frequently asked questions

When will my order be dispatched?

When will I receive my order?

What is your returns policy?

Do you ship outside of the UK?

What is your privacy policy?